FAQs
PLACING AN ORDER
We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.
We do. We regularly send out discount codes, competitions and special offers to subscribers of our newsletter and followers on Facebook and Instagram.
Yes, very. Hawkington uses industry-standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
ABOUT MY ORDER
If you want to edit or cancel your order then please notify us within 12 hours.
We are really sorry about this. Please email us at info@hawkington.com with your order number and a couple of photos of the fault and we’ll sort this out for you. We may ask that you return the item to us.
Firstly, please accept our sincerest apologies. We try really hard to make sure everything is perfect but mistakes can occasionally happen. Please contact us and we’ll get this resolved for you as quickly as possible.
If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to Help. Just Email us directly and we’ll take you through the process.
SHIPPING
It depends on where you are. Deliveries can take anywhere from 4-20 days. Please visit our shipping page for more information.
We use all major carriers, and local courier Partners.